Privacy Policy

01 Introduction

Zahra Bh LLC, operating under the brand name Websilko ("Websilko," "we," "our," or "us"), respects your privacy and is committed to protecting the personal information of visitors, prospective clients, and customers.

This Privacy Policy applies to websilko.com, communications with our business, and services requested or purchased through Websilko.

Our services include website design, UI/UX design, WordPress development, website development, e-commerce development, custom software development, SaaS development, mobile application development, API integrations, automation, and ongoing website maintenance and support.

02 Information We Collect

We may collect personal and business information in the following ways:

Information you provide directly:

• Your name and business name.
• Email address and telephone number.
• Business and project details.
• Project requirements, specifications, and preferences.
• Messages submitted through contact forms or email.
• Files, documents, images, and other materials provided for project work.
• Information necessary to manage client relationships and deliver our services.

Information collected automatically:

• IP address.
• Browser type and version.
• Device and operating system information.
• Pages visited and general website usage information.
• Date and time of website visits.
• Referring website information.

The information collected depends on the website features and technologies in use.

03 How We Use Your Information

We may use collected information to:

• Respond to questions and service inquiries.
• Prepare project proposals, estimates, and quotations.
• Understand client requirements and project specifications.
• Provide website design and development services.
• Develop and deliver custom software and digital solutions.
• Manage project communications and client relationships.
• Process and manage payments through payment providers.
• Provide technical support, maintenance, and updates.
• Improve our website, services, and customer experience.
• Maintain website security and prevent fraudulent activity.
• Comply with applicable legal obligations.

04 How We Share Your Information

We do not sell your personal information. We may share information with trusted third-party service providers when reasonably necessary to operate our business and deliver our services.

These providers may include:

• Website hosting and infrastructure providers.
• Email and communication service providers.
• Payment processing providers.
• Website security and technical service providers.
• Cloud storage and software development platforms.
• Professional and legal advisers, when necessary.

We may also disclose information when required by law, legal process, or to protect our legal rights, customers, and business.

Third-party providers may process information under their own privacy policies and applicable obligations.

05 Payment Information

Payments for Websilko services may be processed through third-party payment processors.

When you make a payment, your payment information may be collected and processed directly by the relevant payment provider under its own privacy and security policies.

We do not intend to store complete payment card numbers or card security codes on our website.

For questions about payment processing, please consult the privacy policy of the relevant payment provider.

06 Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, security, and performance.

Depending on the technologies enabled, cookies may be used to:

• Maintain website functionality.
• Remember certain website preferences.
• Help protect the website against suspicious activity.
• Understand website traffic and usage.
• Improve website performance and user experience.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, consent will be requested before using non-essential cookies or similar tracking technologies.

07 Client Projects and Confidential Information

Websilko may receive business information, website credentials, documents, designs, source materials, and other project-related information from clients to perform contracted services.

We use such information only as reasonably necessary to discuss, manage, develop, deliver, maintain, or support the relevant project, or as otherwise authorized by the client or required by law.

Clients should avoid sending unnecessary sensitive personal information through general website contact forms or ordinary email.

Project information may be shared with authorized service providers or contractors when necessary to complete the agreed work, subject to appropriate confidentiality and security obligations.

08 Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Responding to inquiries.
• Managing client projects and service agreements.
• Maintaining business and payment records.
• Providing ongoing support and maintenance.
• Resolving disputes.
• Meeting legal, accounting, and regulatory requirements.

When information is no longer required, we take reasonable steps to delete it or securely dispose of it, subject to applicable legal obligations.

09 Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

However, no method of electronic transmission or information storage is completely secure. Therefore, we cannot guarantee absolute security.

10 International Data Transfers

Websilko serves clients and may work with service providers in different countries.

As a result, personal information may be transferred to or processed in countries other than the country where you reside.

Where applicable, we take reasonable steps to ensure that personal information receives an appropriate level of protection in accordance with applicable privacy laws.

11 Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Request restrictions on certain processing activities.
• Object to certain uses of your personal information.
• Withdraw consent where processing is based on consent.
• Request a copy of certain information in a portable format, where applicable.

To exercise an applicable privacy right, contact us using the email address provided below.

We may request reasonable information to verify your identity before processing a privacy request.

12 Children's Privacy

Our website and services are intended for businesses and individuals seeking professional digital services.

We do not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

13 Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

We do not control and are not responsible for the privacy practices, content, or security of third-party websites.

We encourage visitors to review the privacy policies of any external websites or services they access.

14 Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, services, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

We encourage visitors to review this page periodically to remain informed about our privacy practices.

15 Contact Information