Terms & Conditions

01 About Websilko

Websilko is a business brand operated by Zahra Bh LLC. We provide professional digital services to individuals and businesses.

Our services may include:

• Website design and UI/UX design.
• Website and WordPress development.
• E-commerce website development.
• Custom software and application development.
• SaaS and digital product development.
• API integrations and automation solutions.
• Website maintenance and technical support.

02 Acceptance of Terms

By accessing our website, submitting an inquiry, requesting a quotation, or purchasing a service, you acknowledge that you have read and understood these Terms & Conditions.

If you do not agree with these terms, you should not purchase or use our services.

03 Service Requests and Project Scope

Clients may contact Websilko to discuss their project requirements and request a quotation.

Before work begins, the project scope, deliverables, estimated timeline, service price, and any applicable additional costs will be communicated to the client through a proposal, quotation, invoice, or written agreement.

Any work or functionality outside the agreed project scope may require a separate quotation and additional payment.

Websilko will provide the services according to the agreed project specifications and scope.

04 Pricing and Payments

Service pricing depends on the type, complexity, requirements, and scope of each project.

Where a quotation is provided, the applicable price and payment terms will be communicated before the client confirms the project.

Payment Before Work Begins: Unless otherwise agreed in writing, the required project payment must be completed before Websilko begins work on the project.

Payment Methods: Available payment methods will be communicated during the ordering or invoicing process.

Additional Work: Requests that fall outside the agreed scope may result in additional charges. Such charges will be communicated to the client before the additional work is undertaken.

05 Renewals and Ongoing Services

Certain services, including maintenance, support, hosting-related services, or other ongoing services, may be offered for a selected period.

The client may select from the available service durations communicated by Websilko.

The applicable price, duration, and service details will be confirmed before the initial purchase or renewal.

Renewals are subject to the selected service period and the applicable renewal agreement. A new service period will not be assumed unless it has been agreed upon by the client.

Any changes to the service, duration, or price will be communicated before the relevant renewal.

06 Project Timelines and Delivery

Estimated delivery timelines will depend on the project's complexity, requirements, and agreed scope.

Clients are responsible for providing the information, materials, feedback, and approvals reasonably required to complete their projects.

Delays in receiving required materials, feedback, approvals, or access may affect the estimated project completion date.

Any significant changes to the project timeline will be communicated to the client.

07 Client Responsibilities

Clients agree to:

• Provide accurate project information and requirements.
• Provide necessary content, images, documents, and materials.
• Ensure they have the rights to use materials supplied to Websilko.
• Provide required feedback and approvals in a reasonable time.
• Maintain the confidentiality of their account credentials.
• Use delivered websites and software in accordance with applicable laws.

Clients remain responsible for the legality and accuracy of the content and materials they provide.

08 Revisions and Changes

Any revisions included in a project will be determined by the agreed quotation or project proposal.

Requests that significantly change the original project requirements, functionality, or agreed deliverables may be treated as additional work and quoted separately.

Websilko will communicate any applicable additional costs before proceeding with out-of-scope changes.

09 Intellectual Property

Unless otherwise agreed in writing, ownership and usage rights for project-specific deliverables will be transferred to the client after full payment of all amounts due for the relevant project.

Third-party software, themes, plugins, libraries, fonts, stock images, and other licensed materials remain subject to their respective license terms.

Websilko retains ownership of its pre-existing tools, development methods, reusable components, internal processes, and materials that are not specifically created for exclusive transfer to a client.

10 Third-Party Services

Certain projects may require third-party services, including hosting providers, domain registrars, payment gateways, external APIs, plugins, software licenses, and cloud platforms.

These services may be subject to separate fees, terms, availability conditions, and privacy policies.

Unless expressly included in the agreed quotation, third-party subscription, licensing, hosting, and domain fees are not included in Websilko's service price.

11 Maintenance and Support

Maintenance and support services are provided according to the specific package, quotation, or separate agreement selected by the client.

The duration and scope of any included support will be communicated before purchase.

New features, major redesigns, additional integrations, or work outside the agreed maintenance scope may require a separate quotation.

12 Cancellations and Refunds

Cancellation requests and refund eligibility are handled according to our separate Refund & Cancellation Policy and any applicable written project agreement.

Clients should review that policy before purchasing services or requesting cancellation.

Nothing in these Terms & Conditions is intended to limit any rights that cannot legally be excluded under applicable law.

13 Acceptable Use

Clients and website visitors must not use our website or services for unlawful, fraudulent, abusive, or unauthorized activities.

You must not attempt to interfere with website security, gain unauthorized access to systems, distribute malicious software, or infringe the rights of others.

14 Service Availability

We make reasonable efforts to provide our services professionally and to meet agreed project requirements.

However, we do not guarantee uninterrupted availability of third-party platforms, hosting providers, external APIs, or services outside our reasonable control.

15 Limitation of Liability

To the extent permitted by applicable law, Websilko shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

This includes losses arising from third-party service interruptions, unauthorized access outside our reasonable control, or the client's misuse of delivered products or services.

Nothing in these terms excludes liability that cannot legally be excluded or limited under applicable law.

16 Privacy

Our collection and use of personal information is explained in our Privacy Policy .

By using our website or contacting us, you acknowledge that you can review our Privacy Policy to understand how personal information is handled.

17 Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, business practices, or applicable legal requirements.

Updated terms will be published on this page with a revised effective date.

Continued use of our website after updated terms are published constitutes acceptance where permitted by applicable law.

18 Contact Information