Refund & Cancellation Policy
At Websilko, we aim to provide reliable digital services and a transparent experience for every client. Please review our refund and cancellation terms before purchasing.
1. Refund Eligibility
Clients may request a refund within seven (7) calendar days from the date their payment is completed. This refund period applies even if work on the project has already started.
2. Refund Requests After Seven Days
Once the seven-day refund period has passed, all payments become non-refundable. This applies regardless of project progress, completed work, delivered materials, or remaining service time.
3. How to Request a Refund
To request a refund, contact our support team by email at contact@websilko.com. Please include your name, payment details, the service purchased, and a brief explanation of your request.
Websilko will review the request and communicate the outcome. Approved refunds will be returned through the original payment method where possible. Processing times may depend on the payment provider or financial institution.
4. Cancellations
Clients may request cancellation of a project or service by contacting Websilko. Cancellation does not automatically guarantee a refund. Refund eligibility is determined by the seven-day period described in this policy.
5. Renewals and Ongoing Services
Ongoing services and renewals are based on the duration selected by the client. Clients who wish to stop a service or avoid a future renewal should contact Websilko before the next service period begins.
Payments for a service period are subject to the same seven-day refund policy described above.
6. Third-Party Costs
Certain projects may involve third-party products or services, such as domain registrations, hosting, software licenses, plugins, or external subscriptions. Refunds for these third-party costs may be subject to the relevant provider's own terms and conditions.
7. Changes to This Policy
Websilko may update this Refund & Cancellation Policy when necessary. Any updates will be published on this page with a revised effective date.
8. Contact Information