Service Delivery Policy
This Service Delivery Policy explains how Websilko provides and delivers its digital services, including website design, web development, and software development.
1. Digital Services
Websilko provides digital services remotely. Our services are delivered electronically, and no physical products are shipped unless explicitly agreed upon in writing.
2. Project Start
Work generally begins after payment has been received and the client has provided the information, content, access credentials, and other materials required for the project.
The project scope, deliverables, and expected timeline will be discussed and confirmed with the client before work begins.
3. Delivery Timeframes
Delivery times depend on the type, complexity, and scope of the service. Any estimated completion date or timeline will be communicated to the client before the project starts.
Delivery estimates are not guaranteed deadlines unless Websilko has expressly confirmed a specific deadline in writing.
4. Delivery Methods
Depending on the service purchased, completed work may be delivered through one or more of the following methods:
- Email or secure file transfer.
- Access to a completed website or online project.
- Deployment to the client's hosting environment or server.
- Delivery of agreed project files, documentation, or credentials.
- Other digital delivery methods agreed upon with the client.
5. Client Responsibilities
Clients are responsible for providing accurate project information, required content, feedback, approvals, and necessary access to third-party platforms or hosting accounts.
Delays in providing requested information, materials, or approvals may affect the estimated project timeline. Websilko will communicate any significant changes to the expected delivery schedule.
6. Project Review and Revisions
Once a deliverable is shared, the client may review it and provide feedback in accordance with the scope and revision terms agreed upon for the project.
Requests that fall outside the original project scope may require additional time, a revised quotation, or an additional payment agreed upon before the extra work begins.
7. Third-Party Services
Some projects may depend on third-party providers, including hosting companies, domain registrars, software platforms, plugins, or external APIs. Delays or service interruptions caused by these providers may affect delivery or project functionality.
8. Delivery Issues
If you experience a problem accessing or receiving a completed deliverable, please contact us at contact@websilko.com. Include your project details and a description of the issue so our team can assist you.
9. Contact Information
Effective Date: October 31, 2026